Cancellation policy

How Figment subscriptions work
When you choose Subscribe & Save, you'll receive your selected kombucha automatically on the schedule you pick (every 2, 4, or 6 weeks) and save 10% on every subscription order. Subscription orders of 24-packs ship free within the United States.

Billing
Your payment method is charged automatically at the start of each delivery cycle. We'll email you a reminder 3 days before each charge so you have time to make changes. If a payment fails, we'll let you know and automatically retry the charge. Please keep your payment details up to date in your account to avoid missed deliveries.

Managing your subscription
You're never locked in. Log in to your account at figmentkombucha.com and select Subscriptions to skip a delivery, change your delivery date, pause, resume, or update your order at any time.

Cancellation
You can cancel your subscription at any time from the Subscriptions page in your account, or by emailing us at sales@figmentkombucha.com. To avoid being charged for your next delivery, please cancel before your next billing date. Once cancelled, you won't be charged again, and you'll receive an email confirming your cancellation. Orders that have already been charged are covered by our Refund Policy.

Out-of-stock items
Because we brew in small batches, a flavor in your subscription may occasionally be unavailable. If that happens, we may skip that delivery and you won't be charged. We'll email you, and your next delivery will go out as scheduled.

Questions
Contact us anytime at sales@figmentkombucha.com or +1 706-850-3339.